Gmb reviews6/25/2023 ![]() Firstly, don’t take it personally – all businesses get negative reviews, and remember that a customer is 21 per cent more likely to leave a review after a bad experience than after a good one. But it is natural for businesses to also receive negative reviews. Of course, it is great to see positive reviews about your website, and you always want the feedback to be good. Ultimately, this is a feature that Google has added, so it is something that it wants websites to get involved with. Remember that Google likes to see reviews of websites – it’s an indicator that these websites are being used – it also likes to see businesses responding. It’s not only for optimisation reasons that you should be responding to Google reviews, however there’s a final SEO point to be raised here. When you take the time to reply to the reviews you should make sure that you find a way to add in key phrases for your business.Īs with all aspects of SEO, you should never ‘stuff’ your keywords – just use them in a natural way during your reply. On the subject of SEO, responding to customer comments and reviews also gives you an unusual opportunity to optimise for keywords. Google recognises when GMB profiles are updated, and responding to customer reviews is definitely a positive from the search engine’s perspective. ![]() It is an indicator that this is a real business with real people. From an SEO perspective (and from a customer’s perspective) it is good to see that the business takes an interest in what people say about it. The first reason to respond to GMB reviews is simple: freshness. Here we take a look at some of the reasons that it is now crucial to your business to respond to any GMB reviews that you get. Anyone can leave a review about your business, so it is important that you respond positively to a good review, or provide information and your side of the story in the event of a bad one. One of the most vital elements of managing your GMB listing comes in responding your GMB reviews. ![]() It is no longer enough simply to fill in your profile and leave your GMB listing as it is – your listing should be regularly monitored and updated in order to ensure that potential customers are seeing the correct information. Google My Business (GMB) is an increasingly important part of local SEO.
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